Who are we?

The Patient and Client Council (PCC) was created on 1st April 2009 as part of the reform of Health and Social Care in Northern Ireland. We act as a powerful, independent voice for patients, clients, carers and communities.

Our role is to be an independent, informed and influential voice that makes a positive difference to the health and social care experience of people across Northern Ireland. From the outset we been active in engaging with people and gathering their views through a variety of innovative methods. Our vision is a HSC service that is shaped by the needs and experience of patients, clients, carers and communities. In order to achieve this, we:

  • Put people at the centre of all we do.
  • Use evidence from people as a guide to our work.
  • Speak independently.
  • Work in partnership.
  • Are open and transparent about our work.

We have four main duties. They are to:

  • Listen and act on people’s views.
  • Encourage people to get involved.
  • Promote advice and information.
  • Help people make a complaint.

Over the years we have spoken to tens of thousands of people to understand their views and priorities in order to influence and improve service delivery and to shape future service provision. In addition, we have helped support thousands of people through the HSC complaints process.